Refund policy

Return and Refund Policy

We want you to love your skincare. Because skincare is a personal care product, our returns are handled as follows.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or issue a full refund at no cost to you, including return shipping if we ask you to send the item back.

Returns for unused or lightly used products

• Contact us within 30 days of delivery to request a return.
• Products must be at least 60% full and in their original packaging.
• Approved returns are refunded to your original payment method or exchanged for another product, at your choice.
• Return shipping costs are the responsibility of the customer, except for damaged, defective, or incorrect items.

Final sale items

Testers, samples, and any item marked final sale cannot be returned or refunded.

Skin reactions

Patch test new products before full use, as recommended on each product page. If you experience irritation, stop using the product and contact us. We will review your situation and work with you on a return, exchange, or refund. If you have a serious reaction, please seek care from a medical professional.

How to start a return

Please do not send items back without contacting us first. Email us using the contact information on our website with your order number and the reason for your return, and we will send return instructions. Returns sent without approval may not be accepted.

Refund timing

Once your return is received and approved, your refund will be issued to your original payment method within 5 to 10 business days. Original shipping charges are not refundable except for damaged, defective, or incorrect items.